Who We Are

Uralmoxe operates as an educational platform focused on mobile game framework development. We're based in Zaragoza, Spain, and we work with students and professionals interested in learning practical game development skills.

When we say "we," "us," or "our," we're talking about Uralmoxe. When we say "you" or "your," we mean anyone who visits our website, signs up for our programs, or interacts with our services in any way.

Information We Collect

We collect different types of information depending on how you interact with us. Here's what that looks like in practice:

Information You Give Us Directly

When you sign up for a program or contact us, you'll share some basic details:

• Your name and email address
• Phone number (if you want us to call you)
• Educational background and experience level
• Questions or comments you send through our contact form
• Payment information when you enroll in a paid program

Information We Collect Automatically

Like most websites, we gather some technical information when you visit:

• Your IP address and general location
• Browser type and device information
• Pages you visit and how long you stay
• Links you click and features you use
• Time and date of your visits

Information from Third Parties

Sometimes we receive information from other sources:

• Payment processors confirming your transactions
• Analytics services helping us understand website usage
• Social media platforms if you interact with our content there

How We Use Your Information

We're not in the business of selling your data. Everything we collect serves a specific purpose related to providing and improving our educational services.

• Program Administration: We use your contact details to communicate about courses, schedule changes, and learning materials.
• Payment Processing: Your financial information goes through secure payment processors to handle enrollment fees.
• Website Improvement: Analytics help us understand which content works and what needs fixing.
• Customer Support: When you reach out with questions, we keep records to provide better assistance.
• Legal Compliance: We maintain certain records to meet Spanish and EU regulatory requirements.
• Marketing Communications: If you opt in, we'll send updates about new programs and educational content.

Legal Basis for Processing (GDPR)

Under EU law, we need a valid reason to process your personal data. Here's our legal basis for different activities:

• Contract Performance: When you enroll in a program, we process your data to deliver the education you signed up for.
• Consent: For marketing emails and optional features, we ask for your explicit permission.
• Legitimate Interests: We analyze website usage and improve our services based on reasonable business needs.
• Legal Obligation: Some data processing is required by Spanish tax law and EU regulations.

Your Privacy Rights

Spanish and EU law gives you substantial control over your personal information. These aren't just theoretical rights—we actually honor them.

To exercise any of these rights, email us at info@uralmoxe.com with "Privacy Rights Request" in the subject line. We'll respond within one month and verify your identity before taking action.

How We Protect Your Information

Security isn't just a checkbox for us. We've implemented multiple layers of protection:

• Encryption: All data transmitted to and from our website uses SSL/TLS encryption.
• Secure Storage: Your information lives on servers with restricted access and regular security audits.
• Payment Security: We don't store complete credit card numbers—our payment processors handle that using PCI-DSS standards.
• Access Controls: Only authorized staff members can view personal data, and only when necessary for their work.
• Regular Updates: We keep our systems patched and monitor for vulnerabilities.
• Staff Training: Everyone who works with data understands privacy principles and security protocols.

That said, no system is perfectly secure. While we work hard to protect your information, we can't guarantee absolute security. If you notice anything suspicious, contact us immediately.

Data Retention and Deletion

We don't keep your information forever. Different types of data have different retention periods based on legal requirements and business needs.

When we delete data, we make sure it's actually gone—not just hidden. This includes backups and archived copies, though some backup systems may take up to 90 days to fully purge deleted information.

Sharing and Disclosure

We don't sell your information to third parties. Period. But we do share data with specific partners who help us run our services:

Service Providers

These companies process data on our behalf under strict contractual agreements:

• Payment processors for handling transactions securely
• Email service providers for sending course updates and newsletters
• Cloud hosting services where our website and data reside
• Analytics tools that help us understand how people use our site
• Customer support platforms for managing inquiries

Legal Requirements

We may disclose information when required by law or to protect our rights:

• In response to valid legal requests from Spanish authorities
• To comply with tax regulations and financial reporting obligations
• To prevent fraud or investigate suspected violations of our terms
• To protect the safety of our students, staff, or the public

Business Transfers

If Uralmoxe is acquired or merges with another company, your information would transfer to the new entity. We'd notify you before this happens and explain any changes to how your data is handled.

International Data Transfers

We're based in Spain, but some of our service providers operate servers in other countries. When your data leaves the European Economic Area, we ensure it's protected through:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions recognizing equivalent privacy protections
• Privacy Shield frameworks (where still applicable)
• Binding corporate rules for multinational service providers

We only work with partners who meet EU standards for data protection, regardless of where their servers are located.

Cookies and Tracking Technologies

Our website uses cookies—small text files stored on your device. They help the site work properly and give us insights into how people use it.

Types of Cookies We Use

• Essential Cookies: Required for basic site functionality like login sessions and security features.
• Analytics Cookies: Help us understand which pages get visited and how long people stay.
• Preference Cookies: Remember your settings and choices for a better experience.
• Marketing Cookies: Track your interaction with our content so we can show relevant information.

You can control cookies through your browser settings. Keep in mind that disabling certain cookies may affect how the site works for you. Most browsers let you block third-party cookies while keeping the ones needed for site functionality.

Children's Privacy

Our programs are designed for adults and older teens with parental consent. We don't knowingly collect information from children under 16 without verifiable parental permission.

If you're under 16 and interested in our programs, have a parent or guardian contact us first. If we discover we've collected information from someone under 16 without proper consent, we'll delete it promptly.

Changes to This Policy

Privacy laws evolve, and so do our practices. We review this policy regularly and update it when necessary. When we make significant changes, we'll:

• Update the "Last Updated" date at the top of this page
• Send an email to active students and enrolled users
• Post a notice on our homepage for at least 30 days
• Highlight what changed in the updated version

Your continued use of our services after changes take effect means you accept the updated policy. If you disagree with major changes, you can close your account and request deletion of your data.

Complaints and Disputes

If you're unhappy with how we handle your personal information, we want to hear about it. Contact us first so we can try to resolve the issue directly.

If you're not satisfied with our response, you have the right to file a complaint with Spain's data protection authority:

You can also contact the data protection authority in your EU country of residence if that's more convenient.